Last updated 2/8/2022
All orders are shipped with USPS. All orders over $200.00 will require a signature. If you wish to waive this, you must call us at +1 (877) 790-9549 and request this service. In the event that you waiver signature confirmation, you also waiver insurance on the package – this means if your package is lost we will not replace or refund the order.
We offer free standard shipping on all orders. If you would like Priority Shipping (2-3 business days), the cost is $6.99. If you would like expedited shipping (1-2 business days), the cost is $29.99 and will require a signature. You cannot waive the signature on expedited packages.
All orders placed Monday through Friday before 3 PM EST will be sent out the same day. All orders placed after 3 PM EST or on weekends/holidays will be shipped the following business day.
All tracking information may take up to 24 hours to update.
Please note: at this time, it’s not legal to have CBD shipped to Idaho, Iowa, and South Dakota
If you are not satisfied with your purchase, you may contact us at +1 (877) 790-9549 or email us at [email protected] for a full refund within 30 days of purchase*. The customer must pay for shipping to return the product. When we receive the product we will call the phone number on the order to verify a refund or replacement is desired. Please make sure you provide us a valid phone number to contact you when you place your order.
DOMESTIC SHIPPING POLICY
Shipment processing time:
- All orders are processed the same or next business day.
- Orders are not shipped on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
- If items are on backorder status-fulfillment of your order may be delayed. We will do our best to fulfill orders with the items that are in stock and ship the back ordered items when replenished in our warehouse. It is at Relive Everyday’s discretion to fulfill part of the order or wait to ship in its entirety.
- If there will be a significant delay in the shipment of your order, we will contact you via email and/or telephone.
Shipping Rates & Delivery Estimates
- Standard shipping will be whichever carrier and service is least costly to ship the order to the Customer. Generally, this is USPS.
- Shipping charges for your order will be calculated at checkout. Shipping fees will be as follows:
- Credit Card Payment
- Orders costing <$500.00 = $10 flat fee
- Orders costing >$500.00 = 3% of total order
- ACH orders
- Orders costing <$500.00 = $10 flat fee
- Orders costing >$500.00 = free (ask us how to sign up for ACH TODAY!)
- Credit Card Payment
- Upgraded shipping is any carrier or service that costs more than the Standard Shipping option.
- The customer will be charged the difference for any extra fees Relive Everyday incurs because of Upgraded Shipping.
- By accepting our terms and conditions, the Customer agrees that the payment method used at checkout may be charged for any additional shipping costs incurred by requesting a non-standard shipping option.
Shipping Carriers, Services, And Estimated Time For Delivery
- Please note we ship all orders from our warehouse in Lebanon, PA 17046.
- Orders may be delivered on weekends based on the Carrier and service selected.
- The times listed below are estimates provided by the Carrier(s).
|Carrier||Service||Estimated Time for Delivery|
|USPS||First Class||3 to 7 business days|
|USPS||Priority||2 to 5 business days|
|USPS||Priority Express||1-2 business days|
|UPS||Ground||1-7 business days|
|UPS||Next Day Air Saver||1 business day|
|Fed Ex||By request only||–|
- If the Customer pays for Upgraded Shipping and does not receive the package within the timeframe guaranteed by the Carrier, please call 877-790-9549 or email [email protected] with your Order Number. Relive Everyday will reach out to Carrier on Customer’s behalf to initiate a refund through the Carrier. When the Carrier grants a refund, Relive Everyday will refund the Customer for the Upgraded Shipping difference. We will not refund the Standard Shipping fees.
Shipment To P.O. Boxes Or APO/FPO Addresses
- Relive Everyday ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
- Relive Everyday accepts no legal responsibility for products shipped to APO/FPO/DPA addresses on the merits of legality of the products in any foreign country.
Shipment Confirmation And Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
- The tracking number will be active within 24 hours.
- If your order is above $500 we reserve the right to request Signature Confirmation.
Customs, Duties, And Taxes
- Relive Everyday is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged/Missing Items Or Lost Packages
- If you received your order damaged or missing items, please contact the Carrier to file a claim. Take a digital picture of the product and shipping container damages, and please save all packaging materials and damaged goods before filing a claim. Please also notify Relive Everyday within three (3) business days of receiving the damaged/missing item(s).
- If Relive Everyday requires a Signature Confirmation for the order (orders over $500), and the Customer chooses to waive this, Relive Everyday will not be responsible for lost or damaged packages as waiving signature also waive insurance.
- It is up to Relive Everyday’s discretion on replacing product damaged or lost during shipment but we will work with the Customer/Carrier to ensure situations of this nature are handled appropriately.
- If you have additional concerns about a lost or damaged product, please call 877-790-9549 or email [email protected] for more information.
INTERNATIONAL SHIPPING POLICY
We currently do not ship outside the U.S and U.S. Territories.
RETURN AND EXCHANGES POLICY
If you are looking to return or exchange your order, Relive Everyday is here to help! The following are the terms and conditions that constitute our Returns and Exchange Policy.
Returns and Exchanges
|Timeframe||Cost(s) To Customer|
|0-29 Days||All Shipping Costs|
|30-59 Days||All Shipping Costs + 10% Restocking Fee|
|60+ Days||No longer eligible for return|
- You can return your product for a replacement product (exchange), store credit, or a refund to the original payment method. If a refund or store credit is issued, this will not exceed the total amount paid for the item(s) being exchanged or returned. Points will be removed from the customer’s user.
- To initiate a return or exchange, please call us at 877-790-9549 or email i[email protected]
- To speed the returns/exchanges process up, please have Order Number and Date of Receipt available.
Exceptions (Items Not Able To Be Returned):
- Any items marked as final sale.
- Items returned in non-original packaging.
- Items returned with visible signs of wear or use.
- On special sales, of reduced shelf life inventory, where Customer is advised at the time of sales.
- If the product was damaged during transit-please see our Shipping Policy-Damages for more information.
- Orders will not be replaced, refunded, or issued store credit until the returned product is received and acceptable condition verified.
Acceptable Condition Is And Item That Is:
- Returned in original packaging.
- Returned with no visible signs of wear or use.
- Upon receiving the product, returns are processed within 1-2 business days.
- Refunds may take between 4 and 14 business days, depending on the method of payment and your financial institution.